Interviews

All articles about: Interviews

The UK Lean Summit is coming up!
February 13, 2024
The UK Lean Summit is coming up!

INTERVIEW – The UK Lean Summit 2024 is coming up in April. We speak to Dave Brunt to hear about the event and what we can expect from the presentations.

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Flying high: Lean Thinking at avianca
February 1, 2024
Flying high: Lean Thinking at avianca

INTERVIEW – We speak with avianca’s VP of Maintenance and Engineering to learn about the efforts the airline is making to fulfil its promise to passengers.

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A3 Thinking for personal development
September 1, 2023
A3 Thinking for personal development

INTERVIEW – We are used to thinking of A3s mainly as a tool for problem solving. In this Q&A, you will learn about the experience of a San Francisco hospital using it for personal development.

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The power of the Arrow
August 24, 2023
The power of the Arrow

INTERVIEW - The Food&Beverage department of the Gran Tacande Hotel in Tenerife has been using a powerful visual management tool to effectively visualize and track the variables impacting the work flow.

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Lean gives us wings
July 26, 2023
Lean gives us wings

INTERVIEW – The lean journey of the Engineering and Maintenance Department of Colombian airline Avianca proves how important it is for leadership to spearhead change.

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Breaking new ground in product development
July 6, 2023
Breaking new ground in product development

INTERVIEW – Drawing on 33 years of experience working in product development at Caterpillar, the interviewee reflects on lean in engineering.

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The 7-year LPPD journey of TechnipFMC
June 28, 2023
The 7-year LPPD journey of TechnipFMC

INTERVIEW – In this Q&A, the Chief of Transformation of oil and gas company TechnipFMC tells us about their experience implementing Lean Product and Process Development.

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Lean's on the menu
June 7, 2023
Lean's on the menu

VIDEO INTERVIEW – This hotel in the Canary Islands is bringing lean to its Kitchen Department, hoping to streamline the process and provide a better service to diners.

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How we gradually built our CI model
May 24, 2023
How we gradually built our CI model

INTERVIEW – Cleveland Clinic has been on a lean journey for a few years now. In this interview, their Chief Improvement Officer and Chief Nursing Officer talk continuous improvement, metrics, and sustaining results.

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Leveraging lean to create a new product… and process
April 14, 2023
Leveraging lean to create a new product… and process

INTERVIEW – In 2020, GE Appliances had to stand up a brand-new assembly process for a new dishwasher. The leader responsible for the program explains how LPPD helped them to get it right.

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Double interview: 365 and Dreamplace
February 28, 2023
Double interview: 365 and Dreamplace

INTERVIEW – Earlier this month, we attended a Lean Day at Dreamplace Hotels and Resorts in the Canary Islands. We sat down with two lean leaders to discuss the transformations of their businesses.

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Solving problems by developing people
January 13, 2023
Solving problems by developing people

INTERVIEW – Top leaders at Chilean company Elecmetal talk to us about how lean has transformed their role in the organization and how capability development is fuelling change.

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How we built a lean foundry from scratch
November 15, 2022
How we built a lean foundry from scratch

INTERVIEW – Ahead of this week’s Lean Global Connection, we talk to one of the speakers, who is trying to create a foundry that is lean from the start.

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John Shook on transformations and lean in a crisis
November 4, 2022
John Shook on transformations and lean in a crisis

VIDEO INTERVIEW – We recently caught up with John Shook at the Lean Healthcare Academic Conference in Stanford and asked him to share his thought on the questions we need to ask ourselves in a lean journey and on lean in turbulent times.

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How cultural change has fueled our transformation
November 2, 2022
How cultural change has fueled our transformation

INTERVIEW – This metalworking company based in Poland has leveraged the cultural change brought by Lean Thinking to significantly improve its processes. Ahead of his presentation at the LGC, their lean manager tells us how they did it.

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Making lean relatable and meaningful
October 25, 2022
Making lean relatable and meaningful

INTERVIEW – General Electric’s Angie Norman talks to our editor about the lean journey of the company’s Finance department and how the area became a driver of GE’s overall transformation.

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How E.ON is dealing with a volatile energy market
October 18, 2022
How E.ON is dealing with a volatile energy market

INTERVIEW –  A VP at energy company E.ON shares his thoughts on the current energy crisis and discusses how lean is helping them to navigate it.

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Lean in hospitality: challenges and opportunities
September 20, 2022
Lean in hospitality: challenges and opportunities

INTERVIEW – Juan Pedro Gonzalez is a pioneer of lean in hospitality, having spearheaded the transformation of Spain’s Dreamplace hotels since the beginning. Here, he discusses what role lean can play in advancing the industry.

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Leading the change
June 24, 2022
Leading the change

FEATURE – Our editor recently caught up with the director of the largest hospital in the Netherlands and asked him about the lean transformation he’s leading there.

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An eye for improvement
June 21, 2022
An eye for improvement

INTERVIEW – At last month’s International Lean Summit in Hungary, our editor sat down with the manager of a CooperVision site that is gradually converting its operations to make them leaner.

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Lean learning, reinvented
May 3, 2022
Lean learning, reinvented

INTERVIEW – From hospitals to start-ups, lean principles have been applied far beyond their origins at Toyota. This article discusses how lean can be applied to learning – specifically, how we can apply lean learning to learning lean.

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Lean and the digitization of Benin's public administration
April 5, 2022
Lean and the digitization of Benin's public administration

INTERVIEW – In today’s Q&A, we learn how Lean Thinking is supporting the digital transformation of the public administration of the African country of Benin.

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Becoming comfortable with the uncomfortable
February 3, 2022
Becoming comfortable with the uncomfortable

INTERVIEW – Our editor chats with Lean Houses for Dragons author Sharon Visser. They discuss her book, what fear can do to a transformation and the power of storytelling.

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There are two Ps in LPPD
January 24, 2022
There are two Ps in LPPD

INTERVIEW – The authors of the new book The Power of Process debunk some of the most common myths about lean process development.

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Lean healthcare around the globe
November 15, 2021
Lean healthcare around the globe

INTERVIEW – With the Lean Global Connection just two weeks away, we learn more about the lean healthcare content available to attendees.

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A chat with Furuta-san
October 27, 2021
A chat with Furuta-san

INTERVIEW – PL meets the author of the recently published book Welcome Problems, Find Success, who discusses bringing lean to different cultures and changing managerial behaviors.

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Introducing the Lean Global Connection
October 25, 2021
Introducing the Lean Global Connection

VIDEO INTERVIEW - In this conversation with our editor, John Shook discusses Lean Thinking post-pandemic and its role tackling large-scale problems, and introduces an upcoming free event you don't want to miss.

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Reflecting on Nate Furuta’s legacy
October 7, 2021
Reflecting on Nate Furuta’s legacy

INTERVIEW – Looking back at the time he spent at Toyota, Mark Reich reflects on his experience working with Nate Furuta and on his legacy exporting Toyota cultures around the world.

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A chat with Nomura-san
July 22, 2021
A chat with Nomura-san

INTERVIEW – Following his 10 years at Toyota Industries Corporation (TICO) teaching his Dantotsu method for radical quality improvement, Sadao Nomura spoke to Japanese magazine Kojo Kanri (Factory Management).

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How Dantotsu helped us to radically improve our quality
July 8, 2021
How Dantotsu helped us to radically improve our quality

INTERVIEW – The former executive of the Toyota Material Handling plant in Italy reflects on how Sadao Nomura’s “Dantotsu” method helped them to drastically improve quality.

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Creating front-line leaders to solve problems at Nestlé
March 22, 2021
Creating front-line leaders to solve problems at Nestlé

INTERVIEW – In this Q&A, we learn how the Technical & Production (T&P) area of Nestlé Colombia Ecuador is using lean and Art Smalley’s four types of problems framework to bring leadership closer to the gemba.

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A lean view on... politics
February 22, 2021
A lean view on... politics

INTERVIEW – In another interview in our series that looks at global events from a lean perspective, we discuss politics, the challenges to democracy and the phenomenon of populism.

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Awakening
February 8, 2021
Awakening

INTERVIEW – The extraordinary events of the past year have encouraged lean organizations around the world to ask deeper questions about purpose and value creation, says Josh Howell.

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A lean view on... the fight against climate change
October 15, 2020
A lean view on... the fight against climate change

INTERVIEW – What is the contribution of Lean Thinking to the battle against climate change? Michael Ballé discusses the Toyota approach to sustainability and what it takes to push "green" to the top of the business agenda.

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A better way to learn lean
October 8, 2020
A better way to learn lean

INTERVIEW – The Lean Enterprise Academy just launched the Lean Learning Journey, an online platform from which practitioners can pull the practical knowledge they need in their lean transformation.

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A lean view on... the media
September 28, 2020
A lean view on... the media

INTERVIEW – If we truly believe lean can change society, then we should use it as a lens through which to look into different aspects of our lives – even when those associations are hard to make. This month, we discuss the world of media.

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30 years since Machine came out - Part 2
September 3, 2020
30 years since Machine came out - Part 2

INTERVIEW – Thirty years ago, a book introduced lean thinking to the world, started a global movement and transformed business forever. Our editor caught up with one of the authors.

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30 years since Machine came out - Part 1
August 31, 2020
30 years since Machine came out - Part 1

INTERVIEW – In the fall of 1990, a book was published that would kickstart a revolution in business. This week we are catching up with the authors to understand where we are and where we are headed. First up, Daniel Jones.

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An experiment with cellular thinking
June 18, 2020
An experiment with cellular thinking

INTERVIEW – Today’s story takes us to Iceland, where a senior leader in a utility company introduced cellular thinking to her team in a bid to improve flexibility and better working conditions.

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A lean view on racism
June 15, 2020
A lean view on racism

INTERVIEW – Racism is not a problem many lean thinkers are called to tackle in their daily lives at work, but that doesn’t mean that Lean Thinking has nothing to say about it.

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Webinar: 5 guiding principles to transform healthcare
May 29, 2020
Webinar: 5 guiding principles to transform healthcare

WEBINAR - The Lean Healthcare Initiative teams presents the results of their research and provide five guidelines to successfully transform healthcare organizations.

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Introducing Colombia to lean management
October 14, 2019
Introducing Colombia to lean management

INTERVIEW – As we look back at the evolution of lean management in our countries, the story of Instituto Lean Colombia will certainly sound more than familiar.

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What does learning look like at Toyota?
September 23, 2019
What does learning look like at Toyota?

INTERVIEW – Toyota’s approach to developing capabilities and its focus on life-long learning are inspirational. But how do people at Toyota actually learn?

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Taking the lean leap in private healthcare
September 19, 2019
Taking the lean leap in private healthcare

INTERVIEW – A private healthcare group in South Africa has carefully studied the unique challenges it faces and customized its approach to improvement accordingly, embarking on a lean journey to better patient care.

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Moving forward
September 5, 2019
Moving forward

INTERVIEW – This moving company in Singapore has taken its first steps down the lean road, reminding us that translating your strategy into small, actionable improvements people can make at the gemba is the way to a transformation.

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The harvest of the future
August 15, 2019
The harvest of the future

INTERVIEW – This agro-industrial business in Colombia is applying lean thinking to its harvesting process. The harvest manager explains the difficulties and opportunities encountered on the journey so far.

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Leveraging tech to improve education
August 13, 2019
Leveraging tech to improve education

INTERVIEW – In a chat with our editor, Priya Lakhani explains how technology can be used to understand a student’s unique learning pathway and design teaching accordingly.

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Leading large-scale lean change
August 1, 2019
Leading large-scale lean change

INTERVIEW – Rose Keanly discusses the role of lean in a strategic business transformation in the financial services sector and the dos and don’ts of bringing lean to a large organization.

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Learning at takt time in Thales
June 11, 2019
Learning at takt time in Thales

INTERVIEW – A former VP of Operations from Thales tells Catherine Chabiron how he and his team turned around their department by committing to lean thinking and focusing on people development every day.

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Industry 4.0 or Lean 4.0?
May 28, 2019
Industry 4.0 or Lean 4.0?

INTERVIEW – Atlantis Foundries was able to achieve zero defects for three months in a row thanks to machine learning. Here’s why the human component can’t be discounted.

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Leading a quality revolution
May 23, 2019
Leading a quality revolution

INTERVIEW – A couple of weeks ago, our editor caught up with Toyota veteran Sadao Nomura. In this Q&A, he discusses quality improvement and leadership engagement.

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Supporting the Australian service industry
March 16, 2019
Supporting the Australian service industry

INTERVIEW – What skills do coaches need to successfully support lean transformations in the service sector? Our colleagues from Australia tells us about their experience.

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Jishuken at Toyota Motor Kyushu
March 2, 2019
Jishuken at Toyota Motor Kyushu

INTERVIEW – A team from LGN just spent a week on the gemba with Toyota veteran Hideshi Yokoi for a jishuken exercise. We asked him to explain to us how he used this practice while at Toyota Motor Kyushu.

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Learning to 'own it'
February 28, 2019
Learning to 'own it'

INTERVIEW – During his recent visit to California, our editor sat down with a Senior VP from Turner Construction to discuss leadership transformation and the importance of diversity in the workplace.

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How lean knowledge travels across a hotel chain
February 12, 2019
How lean knowledge travels across a hotel chain

INTERVIEW – Three hotel directors from the same chain in the Canary Islands give us the lowdown on the company’s strategy to facilitate the transfer of lean knowledge from one location to another.

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Laying the foundations of a leaner industry
February 5, 2019
Laying the foundations of a leaner industry

INTERVIEW – The editors of Planet Lean and Lean Post recently met with a senior executive of Turner Construction in New York City. Together, they discussed leadership development, respect for people, and the future of the industry.

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Taking lean improvement to heart
January 29, 2019
Taking lean improvement to heart

INTERVIEW – This cardiac laboratory in Singapore was targeting one improvement and ended up with something different, but equally impactful for its patient flow.

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The formula behind the success of Toyota
January 22, 2019
The formula behind the success of Toyota

INTERVIEW – What is the secret to Toyota’s ability to engage people in continuous improvement? Tracey and Ernie Richardson look back at their time with the company and tell us.

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Cooking up lean change
January 10, 2019
Cooking up lean change

PROFILE – In an industry dominated by star chefs and big egos, meeting a humble leader who has made people development his battle cry is a breath of fresh air. PL interviews Legal Sea Food’s Richard Vellante.

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The lean veterinarian
December 11, 2018
The lean veterinarian

INTERVIEW – A 22-people veterinarian hospital in Barcelona has recently turned to lean thinking. We caught up with the owner to learn how things have changed six months into the journey.

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Living and breathing the original lean mission
November 29, 2018
Living and breathing the original lean mission

GETTING TO KNOW US – It’s easy to over-complicate lean thinking. This month’s Lean Global Network interviewee tells us why we should always start with the work and the people doing it.

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With digital, lean finally reaches CEOs
November 6, 2018
With digital, lean finally reaches CEOs

INTERVIEW – At last month’s Lean Digital Summit in Lisbon, César Gon told attendees how, with lean digital, we have an opportunity to finally get the attention of CEOs and business leaders.

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Lean thinking in 'Pole' position
October 30, 2018
Lean thinking in 'Pole' position

GETTING TO KNOW US – We continue our series of interviews with Lean Global Network directors with a Q&A with another veteran of the global lean movement, Poland’s Tomasz Koch.

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The power of our origin story
October 23, 2018
The power of our origin story

PROFILE – Earlier this month, our editor visited the US and sat down with the CEO of a community health center near Boston. His humility and honesty about his lean leadership are striking.

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A CEO's journey of personal transformation
October 9, 2018
A CEO's journey of personal transformation

INTERVIEW - Grey Dube reflects on the approach, challenges and successes of becoming a lean CEO, and on how this helped turn Leratong Hospital into a lean organization.

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Metrics matter
October 5, 2018
Metrics matter

INTERVIEW – In this thought-provoking conversation, Michael Ballé and Mark Graban discuss metrics and the managerial attitude towards tracking them.

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Making the Netherlands leaner and leaner
August 30, 2018
Making the Netherlands leaner and leaner

GETTING TO KNOW US – We continue our series of interviews with key Lean Global Network people with a chat with the President of Holland-based Lean Management Instituut.

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Bringing agility to Toyota
August 22, 2018
Bringing agility to Toyota

INTERVIEW – The Chief of Agile at Toyota Connected tells us about the agility journey of Toyota and explains why the divide between lean thinking and Agile has no reason to exist.

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Building a competitive advantage with lean thinking
August 20, 2018
Building a competitive advantage with lean thinking

INTERVIEW – We chat with the CEO of a construction company in Dubai to learn about the competitive advantage that lean thinking is providing them.

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Bringing humanity back into customer support
August 6, 2018
Bringing humanity back into customer support

INTERVIEW – We have come to dread having to interact with customer support representatives, and quite rightly so. Basecamp has made it a mission to bring humanity back to this interaction.

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Le lean, c’est fantastique!
July 27, 2018
Le lean, c’est fantastique!

GETTING TO KNOW US – We sit for a chat with the President of Institut Lean France. Not only has ILF created a vibrant community of lean CEOs in France; it also launched one of the most innovative lean events out there.

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How we slashed waiting times for our customers
July 23, 2018
How we slashed waiting times for our customers

VIDEO INTERVIEW – A store manager explains how a simple kaizen reduced waiting times for customers who want to return products. We use today’s video to launch our Lean Improv contest.

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When front-line employees open the eyes of management
July 9, 2018
When front-line employees open the eyes of management

INTERVIEW – The CEO of a Scottish health board takes us through the organization’s long lean journey, reminding us that allowing people to take the initiative often leads to the most impressive discoveries.

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A long-term commitment to lean at American Family Insurance
June 21, 2018
A long-term commitment to lean at American Family Insurance

INTERVIEW – With a long history of improvement efforts and a commitment to giving divisions the time to really grasp lean thinking, American Family Insurance is laying the foundation for real and lasting change.

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A well-engineered product is easy to make
June 15, 2018
A well-engineered product is easy to make
LPPD Schilling Robotics interview

INTERVIEW – Convinced that a product that is correctly engineered is easy to manufacture, this product development unit relies on lean thinking to ensure its remotely operated vehicles perform at their best.

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Leveraging lean thinking to make our community healthier
June 5, 2018
Leveraging lean thinking to make our community healthier
lean health care lynn

INTERVIEW – The inspirational CEO of a community health center in Massachusetts discusses leadership transition, the role of lean facilitators and front-line engagement.

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Learn how 365 manages HR and accounting using visual boards
May 30, 2018
Learn how 365 manages HR and accounting using visual boards
lean visual management 365 cafe

THE LEAN BAKERY – In the last episode of our video series, we learn how 365 is using an impressive visual management system to manage the accounting and human resources functions.

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Hungary needs lean thinking, we think we can help
May 28, 2018
Hungary needs lean thinking, we think we can help

GETTING TO KNOW US – For our second interview with LGN directors, we travel to Hungary to meet the President of our affiliate institute there. He tells us his country’s need for good workers and how lean can make the difference.

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The Fire Department transforming itself and its city
May 25, 2018
The Fire Department transforming itself and its city
lean management Grand Rapids Fire Department

INTERVIEW – Is “lean fire-fighting” an oxymoron? It isn’t if you are the Grand Rapids Fire Department, which has not only turned itself around but is also leading a city-wide lean transformation.

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An interview with lean thinking pioneer Freddy Ballé
May 21, 2018
An interview with lean thinking pioneer Freddy Ballé

INTERVIEW – Having started to explore TPS in the mid-1970s, Freddy Ballé is one of the great pioneers of our movement. Here, he shares what he learned about Toyota over the past 40 years.

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The post-Toyota future of the lean community in Australia
May 16, 2018
The post-Toyota future of the lean community in Australia

INTERVIEW – With the closure of Toyota’s operations in Altona, the land Down Under is left without its lean poster child. Alister Lee tells us who the community there should look to next.

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The elements of a successful lean healthcare transformation
May 14, 2018
The elements of a successful lean healthcare transformation

INTERVIEW – In this follow-up conversation with the Hospital Moinhos de Vento in Brazil, we learn about the elements that are helping them to make lean stick.

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Small batches and clever use of space for great flexibility
May 9, 2018
Small batches and clever use of space for great flexibility

THE LEAN BAKERY – In this episode of our video series, we visit 365's super-lean workshop, where small batches and a clever use of space allow for unprecedented levels of flexibility in manufacture.

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How this hospital made nurses its key lean change agents
May 4, 2018
How this hospital made nurses its key lean change agents

INTERVIEW – Bringing nurses together and giving them a space to discuss problems on a regular basis has allowed this hospital in Holland to successfully embrace lean thinking and reap its benefits.

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What this leader has learned in 40 years at Toyota Australia
May 2, 2018
What this leader has learned in 40 years at Toyota Australia

PROFILE – What does one learn from working for Toyota over 40 years? This Australian leader has developed a unique holistic view, and a strong set of technical and social skills.

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Our editor sits down with lean farmer Ben Hartman
April 25, 2018
Our editor sits down with lean farmer Ben Hartman

INTERVIEW – Ben Hartman has used lean in his micro-farm in Indiana for six years. Not only did he find in it a way to support his family doing what he loves, he might have also discovered how to transform our food system.

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These university students are replacing theses with A3s
April 20, 2018
These university students are replacing theses with A3s
A3s university Avans

INTERVIEW – In this Dutch university, lean is not only taught in the classroom. A3s are now replacing the writing of a thesis as the final assignment students are asked to complete.

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How we grew using less resources than ever before
April 18, 2018
How we grew using less resources than ever before

THE LEAN BAKERY – In the fourth episode in our video series, the CEO of 365 explains how lean showed him that his business could grow (exponentially) without using any extra resources.

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Learning to think holistically about customer value
April 3, 2018
Learning to think holistically about customer value

PROFILE – The leader we profile today has a holistic view of the digital world. He brought Agile to Australia, and after embracing lean thinking he has helped to make REA Group one of the country's best digital brands.

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Learning from one another accelerates our lean progress
March 16, 2018
Learning from one another accelerates our lean progress

FEATURE – By bringing organizations together to regularly share updates on their lean journeys, Instituto Lean Management has managed to create a flourishing lean healthcare community in Catalunya. But hospitals aren't the only ones benefitting.

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How the 365 bakeries improved service to clients with lean
March 2, 2018
How the 365 bakeries improved service to clients with lean

THE LEAN BAKERY – In this video, a shop coordinator explains how the 365 bakeries were able to speed up service to customers and ensure product quality by reorganizing work and responsibilities.

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The value of gender equity to lean
February 16, 2018
The value of gender equity to lean

LEAN THINKING WOMEN – We speak with women lean leaders about the link between gender equity and the creation of value as well as the value of diversity to the global lean community.

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Lean thinking moves mountains in this Brazilian hospital
February 14, 2018
Lean thinking moves mountains in this Brazilian hospital

INTERVIEW – By making lean its way of thinking and acting, a hospital in Porto Alegre, Brazil was able to dramatically improve patient flow and transform its culture.

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Visit the stock-free workshop of our lean bakery
February 12, 2018
Visit the stock-free workshop of our lean bakery

THE LEAN BAKERY – In the second video in the series, we visit the stock-free workshop of one of 365's lean bakeries and learn about quality bread, customer focus and making lives easier for bakers.

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Creating a dedicated pathway for heart patients
January 31, 2018
Creating a dedicated pathway for heart patients
dedicated clinical path for heart patients at lean hospital

INTERVIEW – A cardiologist from a hospital in Salvador de Bahia explains how his department was completely transformed following the introduction of a dedicated pathway for heart patients.

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Managing a chain of 100 cafes in Barcelona with lean
January 23, 2018
Managing a chain of 100 cafes in Barcelona with lean

THE LEAN BAKERY - For the past decade, lean has fuelled the growth of a chain of cafes/bakeries in Barcelona. With 100 now open, the Retail Manager explains how lean helps them manage a booming business.

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Supporting Sri Lankan society by transforming our company
January 19, 2018
Supporting Sri Lankan society by transforming our company

INTERVIEW – Prior to his talk at this year’s Lean Transformation Summit, the CEO of a large apparel manufacturer tells us about the company’s lean journey, and its impact on Sri Lankan society.

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Isao Yoshino reflects on the role of management at Toyota
January 15, 2018
Isao Yoshino reflects on the role of management at Toyota

INTERVIEW – In this Q&A with Catherine Chabiron, Toyota veteran Isao Yoshino discusses NUMMI, management at the company, and how to change the mindsets of leaders.

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How a Ukrainian company modernized itself using lean
January 9, 2018
How a Ukrainian company modernized itself using lean

INTERVIEW – In this Q&A, the CEO of a Ukrainian provider of equipment for stores shares how lean thinking has helped his company modernize its processes and engage its people.

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The experience of a value stream manager in a lean hospital
December 15, 2017
The experience of a value stream manager in a lean hospital

INTERVIEW - What happens in an organization after a move from silos to value streams? In this video, a Value Stream Manager from a Brazilian cancer treatment center shares her experience.

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