Planet Lean: The Official online magazine of the Lean Global Network
Unlocking the potential of Lean in NGOs

Unlocking the potential of Lean in NGOs

Lynne Smith
April 4, 2024

INTERVIEW - In this interview, Lynne Smith discusses the potential and difficulties of applying Lean Thinking to NGOs and looks back at the lean transformation at the Gates Foundation.


Interviewee: Lynne Smith, former Director of Business Design at the Bill & Melinda Gates Foundation

Interviewers: Roberto Priolo and Steve Bell


A big thank you to Lynne for sharing her knowledge and experience, and to Steve Bell for making this interview happen!


THE INTERVIEWEE

Lynne Smith is former Director of Business Design at the Bill & Melinda Gates Foundation

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Isao Yoshino reflects on the role of management at Toyota
January 15, 2018
Isao Yoshino reflects on the role of management at Toyota

INTERVIEW – In this Q&A with Catherine Chabiron, Toyota veteran Isao Yoshino discusses NUMMI, management at the company, and how to change the mindsets of leaders.

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Learn about the BBC's improvement initiative Spark
February 1, 2017
Learn about the BBC's improvement initiative Spark

INTERVIEW – The British Broadcasting Company (BBC) has been working with a lean-inspired improvement program that is gradually transforming the culture of the business – one creative idea at a time.

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Making a hotel restaurant leaner and safer
August 24, 2020
Making a hotel restaurant leaner and safer

CASE STUDY – This hotel in Spain has been able to leverage Lean Thinking in its restaurant to successfully adapt to the new Covid-19 regulations enforced in the country, becoming more efficient along the way.

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Learning Monozukuri across Boarders
October 16, 2025
Learning Monozukuri across Boarders

FEATURE – Nordic Door and its Lithuanian partner NDC are applying Lean Thinking and PDCA to develop people, improve quality, and strengthen trust across borders through shared learning.

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An NGO uses lean principles to rebuild New Orleans
June 4, 2015
An NGO uses lean principles to rebuild New Orleans

CASE STUDY – Following one of the deadliest hurricanes in US history, an NGO started to use lean management principles to speed up the reconstruction of homes in the Louisiana city… and the results were impressive.

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Lean project boosts sustainable development in Myanmar
September 1, 2016
Lean project boosts sustainable development in Myanmar

FEATURE – A group of Italian researchers and professionals partnered with a NGO to prove how lean thinking can pave the way for the competitiveness and sustainable development of SMEs in Myanmar. Is this a new model for the developing world?

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Supporting Sri Lankan society by transforming our company
January 19, 2018
Supporting Sri Lankan society by transforming our company

INTERVIEW – Prior to his talk at this year’s Lean Transformation Summit, the CEO of a large apparel manufacturer tells us about the company’s lean journey, and its impact on Sri Lankan society.

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How to harness lean to foster innovation and improve society
April 4, 2017
How to harness lean to foster innovation and improve society

FEATURE – We spend a lot of time talking about innovation, but what is the actual impact of leveraging lean to achieve it? As the author points out, the potential is huge, provided certain conditions are met.

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