FEATURE – When middle managers are stressed and overworked, there is no time left for them to improve. Changing the interaction between leaders and teams, using lean principles and empowering people, can truly ignite your transformation.

INTERVIEW – In a chat with our editor, Priya Lakhani explains how technology can be used to understand a student’s unique learning pathway and design teaching accordingly.

FEATURE – As Italy rolls out its vaccination campaign, the author reflects on what he recently observed at a vaccination hub in the Veneto region and discusses how the process could be made leaner.

FEATURE – Lean management forces us to look at our IT service management from a different perspective and helps us to ensure it really supports our organizational needs.