Planet Lean: The Official online magazine of the Lean Global Network
John Shook on transformations and lean in a crisis

John Shook on transformations and lean in a crisis

John Shook
John
Shook
November 4, 2022

VIDEO INTERVIEW – We recently caught up with John Shook at the Lean Healthcare Academic Conference in Stanford and asked him to share his thought on the questions we need to ask ourselves in a lean journey and on lean in turbulent times.


Interviewee: John Shook, Senior Advisor, Lean Global Network

Interviewer: Roberto Priolo, Editor, Planet Lean



THE INTERVIEWEE

John Shook
John Shook is Senior Advisor to the Lean Global Network

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This new column gives a voice to people at the front line
September 9, 2015
This new column gives a voice to people at the front line

COLUMN - Menlo Innovations may not define itself as a "lean organization" but there is no doubt that its management style is akin to the principles lean teaches. Here, a front-line Menlonian shares her thoughts on the company's culture.

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Customer satisfaction in Haidilao restaurants
December 7, 2020
Customer satisfaction in Haidilao restaurants

CASE STUDY – How does a small food shop in Sichuan turn into a $30 billion chain with around 900 restaurants in several countries? By always going the extra mile for customers!

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In the digital world customer service alone is not enough
February 22, 2017
In the digital world customer service alone is not enough

FEATURE – As many retail giants are finding out, great customer service is no longer enough to ensure competitive advantage in a world where the digital revolution is taking no prisoners.

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Andon squares - 5S in the office
August 9, 2021
Andon squares - 5S in the office

FEATURE – As she gets ready to publish a book on her experience running Halfway Toyota Ngami, the author looks back at one of the best visuals the team implemented during the transformation.

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