ARTICLE - Organizing for learning is critical to sustaining your kaizen efforts and improving your company. Choose the right managers, make sure they can self-develop and develop others, and help lean to take root.

INTERVIEW – The lean journey of the Engineering and Maintenance Department of Colombian airline Avianca proves how important it is for leadership to spearhead change.

NOTES FROM THE GEMBA – In the web marketing world, a competitive advantage is a matter of life and death for businesses. The author meets a firm that has been leveraging lean to gain one.

FEATURE – This article analyzes some of the most effective tools lean practitioners can deploy to design solid processes characterized by an effective sequence of tasks and a focus on customer value.