Planet Lean: The Official online magazine of the Lean Global Network
How the 365 bakeries improved service to clients with lean

How the 365 bakeries improved service to clients with lean

Aida Llevot
March 2, 2018

THE LEAN BAKERY – In this video, a shop coordinator explains how the 365 bakeries were able to speed up service to customers and ensure product quality by reorganizing work and responsibilities.


Interviewee: Aida Llevot, Shop Coordinator, 365.café - Barcelona


Our bakeries are all about work organization, as in our minds this is the only way to keep the product up to standards and the service to customers speedy.

The biggest change we brought in after lean came into the picture was a clear division of tasks and competences within our shops, as per the image below.

work organization lean thinking 365

In this video I explain what the roles of workers A, B, C and D are, while our Retail Manager Emi Castro will tell you how we ensure the work runs smoothly and the results keep on coming.

Bon profit!


You can read all about the 365 story in The Lean Bakery.

The Lean Bakery book cover

Buy your copy here


THE INTERVIEWEES

Aida Llevot photograph
Aida Llevot is a Shop Coordinator with 365.café in Barcelona
Emi Castro photograph
Emi Castro is Retail Manager at 365.café in Barcelona

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