Banking on Lean
WEB SERIES – Episode 3 of our docuseries on lean in Brazil takes us to the second largest bank in the country. Learn how Bradesco is striving to improve its processes to provide more value to its customers using Lean Thinking.
Scripted, edited and narrated by: Roberto Priolo
In January, I visited Bradesco in its giant São Paulo headquarters to learn about the lean work taking place in the Service and Operations department. The organization is developing its people in the hope to change their mindset and encourage them to collaborate more actively and become problem solvers.
Thank you to Lean Institute Brasil for facilitating this visit.
THE NARRATOR
Read more
FEATURE - Without a solid accounting function no transformation can ever succeed. The author explains why lean accounting should be part of your strategy.
FEATURE – When we emphasize systems and roles but fail to encourage and support kaizen, we cannot expect to tap into the full potential of Lean Thinking as a cognitive revolution.
BUILDING BRIDGES – In this article, we learn how a team of software developers leverages the lean concept of “red bins” to ensure the quality of the code they write.
FEATURE – What does it really mean to listen to the “voice of the customer”? This article discusses how lean marketing can help us to truly understand customer value and, therefore, increase our sales.