Banking on Lean
WEB SERIES – Episode 3 of our docuseries on lean in Brazil takes us to the second largest bank in the country. Learn how Bradesco is striving to improve its processes to provide more value to its customers using Lean Thinking.
Scripted, edited and narrated by: Roberto Priolo
In January, I visited Bradesco in its giant São Paulo headquarters to learn about the lean work taking place in the Service and Operations department. The organization is developing its people in the hope to change their mindset and encourage them to collaborate more actively and become problem solvers.
Thank you to Lean Institute Brasil for facilitating this visit.
THE NARRATOR
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FEATURE – We spend a lot of time talking about innovation, but what is the actual impact of leveraging lean to achieve it? As the author points out, the potential is huge, provided certain conditions are met.
COLUMN - As the lean community grows, experimenting with tools for self-organization like Open Space in order to build stronger lean networks.
INTERVIEW - To really change, an organization must use lean management as a strategic asset rather than just a set of tools. In this interview, Art Byrne talks about rewarding people and the process of transforming companies.
CASE STUDY – Following a positive experience in manufacturing, this Colombian company brought lean to the rest of the organization. Its goal? To become a reliable partner for its clients in the national and international markets.