WOMACK'S YOKOTEN - Senior leadership must learn to understand the work if they are to move away from the mindless metrics that lead managers to "game" numbers or to shift responsibility on to other departments.
FEATURE – Until “check” and “act” become a natural part of daily work, we will always need formal audits to keep people focused and to sustain results. Here’s a few tips to make them work.
FEATURE - Britain’s National Audit Office looks at how well taxpayer money is spent, gaining invaluable insight into the use of lean management in central government.
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