Planet Lean: The Official online magazine of the Lean Global Network
Learning from one another accelerates our lean progress

Learning from one another accelerates our lean progress

Oriol Cuatrecasas
March 16, 2018

INTERVIEW – By bringing organizations together to regularly share updates on their lean journeys, Instituto Lean Management has managed to create a flourishing lean healthcare community in Catalunya. But hospitals aren't the only ones benefitting.


By: Oriol Cuatrecasas, President, Instituto Lean Management - Barcelona


In the past few years, the lean healthcare community in and around Barcelona has been growing and growing. These days, most hospitals in the area have some kind of lean initiative in place, and I am sure more will join in.

What's interesting about our experience is that it all started with one successful example, the lean transformation of the Consorci Sanitari del Garraf, which has then become a model for other healthcare organizations in the Catalan healthcare system. We at the Instituto Lean Management were lucky enough to observe Garraf in their incredible evolution (which happened as the economic crisis cut healthcare budgets all around the world). Since then, as many others take the leap across Spain, every time we start to work with a new healthcare organization, we take people to see Garraf and other experienced hospitals and encourage them to share their questions and lessons learned.

More recently, we have started to organize day-long "follow the learner" events that bring together several hospitals, but also organizations operating in other sectors (as you know, the principles are the same and there is no doubt they apply to any kind of human endeavor). We just ask them to share. We call this "cross-fertilization", and the benefits this has brought have been fantastic. We encourage you to organize similar events in your organization or region.

In the video below, some of the participants of a recent event will tell you about their experience learning from one another.


THE AUTHOR

Oriol Cuatrecasas photograph
Oriol Cuatrecasas is President of the Instituto Lean Management in Barcelona, Catalunya

Read more

Leveraging lean thinking to make our community healthier
June 5, 2018
Leveraging lean thinking to make our community healthier
lean health care lynn

INTERVIEW – The inspirational CEO of a community health center in Massachusetts discusses leadership transition, the role of lean facilitators and front-line engagement.

Continue reading
Asking the right questions. Sure, but how?
March 11, 2021
Asking the right questions. Sure, but how?

FEATURE – This interesting article asks what it means to ask to right questions and explains why the way to success is learning about problems, not wondering whether solutions are wrong or right.

Continue reading
Customer satisfaction in Haidilao restaurants
December 7, 2020
Customer satisfaction in Haidilao restaurants

CASE STUDY – How does a small food shop in Sichuan turn into a $30 billion chain with around 900 restaurants in several countries? By always going the extra mile for customers!

Continue reading
Start with Kanban
August 10, 2020
Start with Kanban

FEATURE – Using an effective example from every-day life, the author discusses why Kanban is the gateway to Lean Thinking – and not just a tool.

Continue reading

Read more

No items found.