FEATURE – Faced with long lead-times to hire new people and with tens of millions paid in sick leave every year, the HR department of Dutch railway operator NS has turned to lean thinking to set them on the right track for the future.

FEATURE – Using the example of a chain of pizzerias, the author explains why “slicing the elephant” is the approach you want to follow when it comes to deploying strategic metrics in operations.

COLUMN - In the second article of our series, the director of an elementary school in Budapest tells us how using PDCA can help to improve education and provide students with the right skills.

REVIEW - Michael and Freddy Ballé’s new novel, which came out this week, will help readers to understand what it really means to be a lean leader and respect people.